UPCOMING EVENTS

Calabasas
23538 Calabasas Road
Calabasas, California 91302
Matt Bayless
Cynthia Rosenson
Amanda Ramirez
(818) 224-5662

Oxnard
1710 Ives Avenue
Oxnard, California 93033
Raquel Haas
(805) 487-1272

Customer Service:
Raquel Haas
retail@bernardswinegallery.com

Legal age requirement:
Alcoholic Beverages may be sold and delivered only to persons over the age of 21. By ordering from this website, you affirm that you are at least 21 years old. Bernard's Wine Gallery makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. All alcoholic beverages that we ship on your behalf must be received and signed for by an adult of legal drinking age. We encourage you to deliver to a business address to reduce the likelihood of failed delivery. If the wine is returned to us for failure to provide positive proof of age, the customer is responsible for paying all related shipping charges.

Interstate shipping:
Many states have laws prohibiting or severely restricting the shipment of wine into their states from elsewhere in the country. All wines are sold in California and title passes to buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. By placing an order with us, you authorize Bernard's Wine Gallery to act on your behalf to engage a common carrier to deliver your order to you. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you. If we are unable to ship wine to the state you request, we will notify you before processing your order to determine whether you wish to proceed.

Extreme weather advisory:
Prolonged exposure to heat and freezing temperatures can damage wine. Carriers do not insure against heat or cold damage, and we are unable to take responsibility for such damages after your wine has safely left our store. You are solely responsible for determining when and by what method you wish us to deliver your order-so be aware of weather conditions before shipping an order. That being said, we do reserve the right to withhold an order if we have clear reason to believe weather conditions are severe enough to significantly endanger the safety of your wine. In such a case, we will notify you promptly and discuss alternatives. Except for deliveries on the West Coast, we encourage you to select UPS Next Day Air or UPS 2nd Day Air as your shipping method during the winter or summer months, in order to reduce the likelihood of weather-related damage to your wine. In winter and summer we generally do not ship on Fridays, since carriers hold shipments over the weekends in their warehouses, where storage conditions may be far from ideal for temperature-sensitive products such as wine.

International orders:
We accept international orders for many countries, and can provide a quote for international shipping upon request. Be aware that there may be additional duties, taxes, and tariffs based on your destination country. You are responsible for determining your customs charges, and they will be due COD upon delivery in your country. Contact us for more information-by phone at +1-805-487-1272 or by email retail@bernardswinegallery.com.

Product Availability and Pricing:
Product quantities on the website may or may not reflect the current store inventory and is limited to stock on hand. Pricing is subject to change. If you do not see an item on our site, please call Bernard’s Wine Gallery directly (1.818.224.5662) 10am to 7pm Tuesday - Saturday. We may be able to special order it for you.

Errors:
Bernard’s Wine Gallery is not responsible for typographical errors.

Customer satisfaction is the number one priority at Bernard’s Wine Gallery. If you encounter an instance where we did not meet your expectations, please contact us at retail@bernardswinegallery.com. If the wine that you purchased was broken in transit, please notify us within 48 hours so we can pursue a claim with our shipping provider. We will also arrange for the bottle to be picked-up. It must be returned to us in the original packaging. If a broken bottle can not be returned, it is understood that Bernard’s Wine Gallery can not issue a refund. We take great care to store all of our wine in a temperature controlled environment and wines are in excellent care when they leave our store and warehouse. All wine purchases are at the buyer’s risk. Any request for a return will be addressed on a per order basis and under our review, may not be refundable. If the incorrect bottle was sent, it is the responsibility of Bernard’s Wine Gallery to arrange for pick-up and to apply the appropriate credit. We assume no liability for overheated or frozen wine. Because extreme temperatures can damage wine, we will store the wine at no extra fee during periods of what we determine as inclement weather so the wine does not get damaged in transit. Once the temperature reaches appropriate shipping conditions, we will contact you regarding the shipment of the wine. If we do not hear back from you within 2 weeks, a storage fee of $2.00 per bottle per day will apply.

Privacy and Security
Bernard’s Wine Gallery is strongly committed to preserving the privacy of its customers. This privacy statement lets you know about our policies for the collection and use of information about you and your transactions with us.

Summary
We do not share your information with other companies. Email is optional if you'd rather not get email from us, you can opt out. When You Create an Account with Us and Place an Order During the order checkout process, we ask you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We may also use the information to contact you for feedback on our products and services. We do not make our customer list available to other companies. As a customer, we ask that you register as a Bernard’s Wine Gallery user in order to provide you with an Address Book feature used to select Shipping and Billing addresses during the checkout process. This feature allows you to maintain a list of easily accessible addresses for your ordering convenience. You can update your address information at any time by clicking on the underlined address title of the currently displayed address at the top of the Shipping and Billing Information pages of the checkout process, and then editing the appropriate fields.

Security
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.
Note: Most banks either cover all the charges that result from unauthorized use of your credit card or limit your liability to $50, the maximum liability allowed under the Fair Credit Billing Act.. You must notify your credit card provider of the unauthorized use in accordance with its reporting rules and procedures. If you have questions about any of these policies, please let us know. Details on the various ways to contact us are provided on the Contact Information page.